Cloth - Reusable, Washable, Eco Friendly!
The Essence of Eve - Cloth - Store Policies
The Essence of Eve Product Information
shop
Contact The Essence of Eve

We want you to thoroughly enjoy your shopping experience! Here are a few guidelines and policies for buying from TheEssenceofEve.com. 

All prices are in U.S. dollars. Our e-store is open 24 hours a day, 365 days a week! However, being a family business, we take weekends and evenings off. We'll almost always answer your email within 2 business days (Monday - Friday).

We accept PayPal for credit card, e-check, or existing balance payments. Items purchased with an e-check will not be shipped until the balance has cleared. Your credit card statement will read "The Essence of Eve" for items purchased through PayPal.

Our shopping cart is set to automatically send you a confirmation of your order. Don't panic if this doesn't happen, some spam blockers will not allow emails from our system to reach you. If you paid with PayPal, you will get a confirmation from PayPal and you can rest assured that we received your order! We don't send out any other confirmation emails, as all that emailing is time consuming and I'm sure you'd rather our time be spent preparing and shipping your order. We know it's scary to spend money online, especially if you've never done business with us before, but we have a 100% customer satisfaction rating with PayPal.

Shipping to the United States is $1.50 for any size order.  Shipping to Canada is $7.00 flat rate and $10.00 to all other International addresses. International customers including Canadian customers are responsible for any additional import fees or duties imposed by your country. We will not misrepresent your order on customs forms. 

Shipping is either USPS First Class or USPS Priority depending on the size of your order. We cannot be responsible for packages lost in the mail. We track all orders within the United States by delivery confirmation. Insurance is always available for an additional charge. Please contact us via email if you'd like to insure your order.

We endeavor to ship in stock items within 1-3 business days after purchase. We ship Monday through Friday. In stock orders will always be shipped within 5 business days unless otherwise stated. Custom orders may take up to up to 15 business days to ship. Saturdays, Sundays, and all US Federal holidays are not considered "business days". Please be aware that holidays often slow the mailing process.

We want you to be happy with your order and will do our best to resolve any issues. Due to the nature of the products, we are not able to accept returns except in the case of material defect. If you are unsure if cloth is for you, we recommend making a small initial purchase to test fit and function before investing in our products. Carefully inspect your purchase upon receipt for order accuracy. Check fit and quality prior to use. We will not accept for return any items in washed or worn condition.

If you discover a product defect, you may return within 30 days of purchase at your shipping expense. Your return shipping may be reimbursed (at our discretion - USPS first class ONLY) if the wrong product was sent to you or your item is found to be defective. You must contact us via email prior to return with the details of your product issue prior to return. You may receive replacement, repair, store credit, or a cash refund at our discretion upon return.

We do not guarantee nor will we replace, refund, or repair any items purchased second hand.


All content copyright The Essence of Eve 2007-16
All rights reserved.
The Essence of Eve Facebook Page